[For Information] - Remedy - Planned Outage - 13 November 10:30pm - 15 November 6:00pm

To Remedy Users

Information Technology Services advise that Remedy will be unavailable from 10:30 p.m. on Friday, 13th November 2009 to 6.00 p.m. on Sunday, 15th November 2009.

Access to Remedy will not be available during this period. Please note that users will still be able to log incident requests through the online forms at [http://servicedesk.unimelb.edu.au]

Two changes are planned during this outage:

1. Remedy Knowledge Management will be upgraded to version 7.2 - This version provides improved stability and performance without any major changes to the interface and functionality of Remedy Knowledge Management.

2. SSL security will be implemented on the Remedy web interface and Remedy Knowledge Management web interface. Redirections are in place for the main pages, but if you have bookmarked the login page you may need to use the links from the following page to update your bookmarks:
[http://www.infodiv.unimelb.edu.au/remedy]

If you have any feedback on these changes, please contact the Remedy Service Delivery Manager, Simon Abbott sjabbott@unimelb.edu.au

announced at 06/11/2009